“Gartner’s 2022 IT Key Metrics data shows that software is a significant spend across industries. It is the second-highest spend category over the five-year period of 2018 to 2022.”
It follows…
“When third-party support is a feasible alternative, the significant software maintenance and support cost reduction opportunity can be a quick win.”
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Reference: Market Guide for Independent Third-Party Software Support for Megavendors – Rob Schafer, Alison Adams, Adam DeJoy, Jo Ann Rosenberger, Ciaran Hudson published 27 November 2023.
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